Welcome to Helmets R Us secure ordering system.
Credit card orders are billed by HelmetsRus
6.5% sales tax is added to Florida orders.
Novelty helmets are NOT DOT approved
and are not to be used on any motorized vehicle on or off the road.
For proper protection see our line of DOT and SNELL certified motorcycle helmets.
Helmets R Us is a small family owned and operated business.
We started making and selling novelty helmets in 1992 in the Daytona Beach area.
At that time there were less than a dozen novelty helmet shops in all of the US and they were all in Florida.
Those few shops supplied the world with novelty helmets.
Like any good thing they were eventually copied and manufactured overseas.
Of course we couldn't compete with the near free labor of foreign manufacturers and the continuing high costs of American made materials.
Little by little the local fiberglass shops couldn't survive and shut down one by one.
In 1998 the HelmetsRus web site was created.
At first we only sold USA made novelty helmets that we made and a lot of good quality airbrushed and even custom airbrushed novelty helmets.
That lasted a few years until the demand for lower prices due of the growth of the internet made it no longer profitable to continue to offer American hand made custom airbrushed novelty helmets.
Eventually we started offering name brand motorcycle helmets on our web site.
We don't have a multi-line telephone answering system.
When you call and get switched to our voice mail we are either on the phone with another customer or we are out of the office.
If you leave a message be sure to leave a number we can reach you at.
The best way to contact us is by email.
We keep our email open during office hours and throughout the weekend.
Orders are shipped Monday through Friday by 4:00PM EST.
To return an item see Returns and Exchanges Use our Return Form
If an error is made on your order before you get all worked up and upset and
start to send nasty threatening demanding emails take a second and try to imagine how you would speak and act if you were face to face with us.
There, that's better. We are real people not just a computer. We don't try to upset you. Believe me if an error is made, it is not intentional, give us the benefit of the doubt that it was an error and we will correct it within a reasonable time at our expense.
We don't blast you when you order the wrong size helmet, or enter a wrong credit card expiration date on your order. Oh and if you don't get an email confirming your order then you most likely entered an incorrect email address, in that case send us an email asking for an order confirmation. That will give us an email to compare to the one on your order. Get it? Good.
For the quickest response to any question contact us by email, we check our email throughout the day and night and over the weekend.
Include your full name and order number if you have one.
We are an internet retailer, just about any question can be answered
on our web site.
It's easier to send an email at 3 AM than to try to call back during business hours.
One very common error is when an email
address is entered incorrectly on an order.
After you place your order if you don't get a confirmation by email
within a few minutes it is very likely you entered your email address
incorrectly.
Your Order Has Been Declined:
The most common reason for a denied credit card is a wrong expiration date,
double check the card number, expiration date and email address before completing your order.
Also try to use one of our coupon codes. You can save from 5% to 20% depending
on the coupon you use. See "Coupon
Codes" Every month I'll run some kind of special so bookmark this page
and check it out from time to time.
For Customer Service email:
John Daniele John@HelmetsRus.com
for billing, refund, store credit and order confirmation
for updates about your returned item for an exchange.
Now if you absolutely insist on sending a nasty or even vulgar email please send it directly to me
John Daniele I'm the leader, the boss, the owner, so if anything goes wrong or gets screwed up then it's my fault somehow. So don't waste your time emailing anyone but the main man.
